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Control & Operating Guidelines (COGs)

HOTLINK

Our clients issue COGs for a variety of business aspects to lay down the ground rules that are specific to their business context and operational needs. Every COG document shall specifies the purpose and applicability. COGs are a means to align all subscribers with each other. Such COGs shall be deemed to be an integral part of the multiparty understanding. More COGs may be added to accommodate client-specific business needs and for better inter-party coordination, compliance, alignment and efficiency.

  • Issue with Mutual Consent: Review and agree the materials of the COGs with us before releasing the same. Ensure that the COGs are not conflicting with HOPs and PAFs; to ensure that no operational confusion or bottleneck is created in the exchange ecosystem. The same will be logged for reference. Also address any concerns raised regarding the implementation of the suggested rules and procedures in your COGs. We may moderate the COGs issued by clients to maximize overall service optimization for the platform ecosystem.
  • Communication and Training: After the COGs are released, clients drive training and addess any queries or clarifications sought by any subscriber in that regard.
  • Enforcement: Clients monitor and ensure conformance with the COGs issued by them.
  • Updated COGs: Ensure that COGs are correct, complete and current at all times. Make adequate revisions to COGs as and when updates happen to accommodate the evolving needs of the business and to align expectations amongst all parties involved.
  • Conformance: Everyone shall at all times comply with the COGs issued by other subscribers that are applicable to them.
  • Channel partners (DCP/3PL) follow COGs issued by the Principal. DCP/3PL shall coordinate with every Principal for operational setup and to accommodate custom requirements based on their respective business needs and to manage nuances of their respective products.
  • Access to COGs: Clients define and agree with us on the users who shall be provided access to the COGs issued by them; and monitor such access, review it from time to time and ensure that the access rights at any time are only provided to users on a need to know basis.