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INHX.com

After Sales & Service

INHX

WHY?

  • Resolve field service calls without missing anything and by following the right protocols
  • Provide content-on-demand to boost clarity and better application of know-how on-the-go
  • Make warranty and AMC management easier, transparent and hassle-free
  • Keep customers satisfied with accurate and reliable info

INSTALLED BASE RECORDING

  • Recording of installed capital items
  • Automatic recording of capital items sold to end customers through the order management flow, including configuration of capital items on HX and tagging of capital items for the purposes of tracking after-sales activities
  • Automatic transfer of sold inventory for capital goods to installed base, even through secondary or further sales
  • Automatic capture of stock details for installed base (batch number, lot number, manufacturing date, expiry date, serial number, etc.)
  • Automatic capture of customer name and address
  • Ability for both the company and its resellers to view sold capital items in the installed base
  • Ability to attach detailed profile information to items in the installed base
  • Ability to retire items from the installed base

WARRANTY TRACKING

  • Report listing installed base pending warranty information
  • Ability to capture start and end dates for the purposes of warranty for each piece
  • Ability to add warranty renewals for items
  • Timeline-based view for warranty events

AMC COVERAGE

  • Ability to capture start and end dates for the purposes of AMC for each piece
  • Ability to add AMC renewals for items
  • Timeline-based view for AMC events

CLAIMS MANAGEMENT

  • Ability to record warranty and AMC claims (through the Ticketing module)
  • History of all warranty and AMC claims for each item
  • Ability to issue replacement goods against claims

SERVICE TICKETS

  • Ability to raise service tickets linked to the installed base
  • Ability to track open tickets
  • Ability to close tickets based on actions taken

REPAIR WORK ORDERS

  • Use the order module to setup a separate order type for repairs - and create a easy to track standardized workflow for repair orders and billings
  • Refer to sourcing and selling modules to learn more

SPARES INVENTORY

  • Use the HX modules to manage and track spares stock across service locations

Service Content-On-Demand

ALL-IN-ONE-PLACE

  • Service manuals
  • Product drawings
  • Technical guides
  • Do's and don'ts
  • Protocols and visual aids
  • Policies and procedures

CONTENT-ON-DEMAND

  • Deploy our CMS to make secure sales sites for reference, learning, education, ongoing performance support, policies and procedures and more
  • Provides real-time visibility to empower one and everyone alike by democratizing content

ENABLE EFFECTIVE EXECUTION

  • Do not leave it to chance - give your service team (both in the field and in service centers) the content that drives contextual actionable clarity
  • Quick reference on-the-go replaces guesswork and straining memory from training sessions

CONTEXTUAL ACTIONABLE CLARITY

  • Make content available while your workforce is in action
  • Practice by doing has 75% learning retention
  • Application of knowledge is more important than the passive learning in a training session
  • Improve learner experience with from induction to working knowledge to deep training all the way to advanced and master level expertise

PUBLISH REAL-TIME UPDATES

  • Simple to create and edit content
  • One update - be it an edit or a new release; is available to everyone instantly
  • Streamline internal communication and keep everyone on the same page

DRIVE STANDARDIZATION

  • Effective to drive standardization and consistency across decentralized operations and the mobile workforce

ACCESS ON-THE-GO ANYTIME ANYWHERE

  • Using responsive HTML5 templates ensures that the content is available on mobile devices and tablets for the workforce on-the-go