We support you to operate at peak performance and maximize value from our services and solutions.
We offer a range of support services, including training, documentation, issue resolution, updates and community. Our user support covers operational assistance and platform guidance for issues and tips related to (but not limited to):
- "How to" questions about our services and platform features and functionalities
- Best practices to help you successfully integrate, deploy, and manage applications in the cloud
- Troubleshooting our platform issues
- Troubleshooting operational or systemic problems with our resources
- Issues with our Control Panel or other tools
- Problems detected in performance of any feature or functionality
Note: User support does not include code development, debugging custom software and performing system administration tasks. We reserve the right to decline support cases which may fall outside of those admissible for user support. We shall exercise unconditional discretion in classifying support cases for both admissibility and severity.