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INHX.com

Customer Support

INHX

SELF-SERVICE CONTENT-ON-DEMAND

  • In this hyper-connected tech-savvy world, the customers are increasingly leaning towards helping themselves
  • Self-service is convenient - anytime anywhere with no relativity of reaching out to a sales or support agent
  • Majority of customers prefer self-service over speaking to someone

 

TAILOR CONTENT FOR CUSTOMER NEEDS

  • Tailor content by customer segment
  • Define your target audience and provide content accordingly
  • Optimize the ease and effectiveness of the customer journey to gain clarity/ resolution by designing and presenting the content appropriately

 

SECURE SITES IF NEEDED

  • If needed, make secure customer portals when sharing proprietary knowledge
  • Technical know-how can then be shared selectively
  • Consider to highlight the value proposition as you provide subscription only by invitation or screening

 

CUSTOMER SUPPORT TICKETS

  • Enable ticketing to allow customers to log requests which are then assigned to the relevant personnel for resolution within the allocated time
  • Nothing is missed this way and irrespective of segmentation of the customer, they are attended to in an appropriate manner
  • Uphold the brand promise
  • Deliver utmost customer experience consistently