Embed employee training where it's needed most to accelerate adoption and ROI of the solutions with role-based learning and enhanced incident handling capabilities.
We work with you to improve in-house capabilities, build clarity, impart knowledge of the platform, concepts and processes, enhance issue resolution processes, and keep your operations running at peak performance. It is important to connect the top-down strategic intent with the bottoms-up actionable tasks. Training plan is drawn keeping in mind your organizational context.
- Manage capability: Invest in building sustainable capabilities by identifying the right people to be trained - who possess understanding of the business and have good background knowledge of the operational processes
- Manage continuity: those who are stable in the organization thus avoiding continuity risks; keep primary and secondary responsibilities to nurture trained fall-back resources who fill in for the missing resource
- Manage cost: training days can add cost if repeated multiple times due to poor retention of people or knowledge - we recommend train-the-trainer programs to percolate knowledge in-house on-the-go
We strongly recommend the train-the-trainer model if size and nature of your organization permits. Embedding the platform routines into the training charter is one of the most effective ways to nurture capability. Once you have an in-house trainer, the overall capability quotient continues to rise without additional cash outflows. The trainer can then work with smaller groups and go deeper into each workflow at a pace that is most effective for the selected process areas. If the trainer is also the superuser then a lot of training can happen on-the-job.
Classroom or online sessions are organized for selected modules to enable role-based learning. Besides conceptual and transactional walkthrus, one core emphasis of the training is to build awareness and orientation on how to get the needed clarifty from self-learning and reference resources at the time-of-need on-the-job. We like every user to be trained to succeed - that requires them to be self-sufficient in a manner that they first look to find resolutions themselves without looking for help from someone else. Moreover, retention of sessions based training must be complemented with self-learning to translate this knowledge into performance.