SALES SUPPORT TICKETING ENSURES THAT EVERYONE CONTRIBUTE MEANINGFULLY TO SALES EFFORTS
- Take support requests out of conversations and emails: Too much time goes in back and forth on simple requests from the field.
- Simply raise a ticket: Same results shorter route with clear and measurable accountability to get things done. Highly effective while running between meetings. Also, desk-staff no longer interrupted by unexpected phone calls.
- Tickets get marked to relevant staff for resolution: Either automatically mapped or delegated by the ticketing controller, the tickets are quickly on their way to get closed.
- Effective issue resolution in real-time