Customer Support

SELF-SERVICE CONTENT-ON-DEMAND

• In this hyper-connected tech-savvy world, the customers are increasingly leaning towards helping themselves
• Self-service is convenient - anytime anywhere with no relativity of reaching out to a sales or support agent
• Majority of customers prefer self-service over speaking to someone

TAILOR CONTENT FOR CUSTOMER NEEDS

• Tailor content by customer segment
• Define your target audience and provide content accordingly
• Optimize the ease and effectiveness of the customer journey to gain clarity/ resolution by designing and presenting the content appropriately

SECURE SITES IF NEEDED

• If needed, make secure customer portals when sharing proprietary knowledge
• Technical know-how can then be shared selectively
• Consider to highlight the value proposition as you provide subscription only by invitation or screening

CUSTOMER SUPPORT TICKETS

• Enable ticketing to allow customers to log requests which are then assigned to the relevant personnel for resolution within the allocated time
• Nothing is missed this way and irrespective of segmentation of the customer, they are attended to in an appropriate manner
• Uphold the brand promise
• Deliver utmost customer experience consistently